Resilient Customer Support

Directly has taken the messy world of making virtual agents work and reduced it to 5 simple API calls to our platform. Companies like Microsoft, Airbnb, and Samsung use the Directly platform to understand what their customers want, provide automated solutions, and tap community experts to solve customer problems. The Directly platform includes an expert network to deliver automation that improves the customer experience, boosting CSAT by 20% while saving companies tens of millions of dollars per year.

Key Leadership